Author page: TMAdmin

New ‘Vento’ Bands

Following a consultation, the Presidents of the Employment Tribunal have issued revised guidance on the amount of compensation payable for injury to feelings in discrimination cases (the ‘Vento’ bands).

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The Calculation of Personal Injury Compensation Payments

When a compensation award is made to the victim of an accident, the actual amount of the settlement is adjusted to take into account the interest the claimant can expect to earn by investing it. This is achieved by applying a ‘discount rate’, or ‘Ogden rate’ to the sum awarded. Traditionally, the percentage rate applied has been linked to returns on lowest-risk investments – typically index-linked gilts. The lower the rate, the higher the compensation award.

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Aldi Stores fined £1m for worker’s severe injuries

Aldi Stores Ltd have been fined £1 million and ordered to pay £70,000 in cost after a delivery driver who had only worked for the firm for two weeks suffered severe injuries to his foot while operating an electric pallet truck at one of its stores.

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A slap in the face with a wet squid: the weird world of workplace punishments

It is described, perversely, as a team-building exercise; it is reported that, as a forfeit for missing their weekly sales targets, staff at Central Claims Group – a call centre – in Bury are made to lie down on the floor while a good-sized squid is placed, or dropped, on their faces. It could be worse – it’s not a live squid, so it can’t sucker itself on to your mouth and nose, and it’s raw, so at least you know it hasn’t been overcooked.

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What’s the real cost of agent turnover?

Call centre turnover, employee churn, agent attrition – it’s a big issue for any business. The call centre industry in particular has typically higher turnover rates than businesses in other industries. Life as a call centre agent or customer service representative tends to come with an infamous reputation. Typically high-stress, low-paying, and repetitive work means it’s difficult for call centres to retain their staff.

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The Global Economy Demands Consistent Judicial Decision Making

A global economy requires global consistency in legal decision-making and English judges are very reluctant to go behind the rulings of foreign courts – however much they may disagree with them. In one such case, the High Court refused to order enforcement of an arbitration award that had been overturned by a Russian judge.

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